Frequently Asked Questions

When your skates cut into the synthetic ice, that cut loses a bit of its pigmentation (just like when you bend a piece of coloured plastic, you will notice it loses pigmentation at the bend). This is not as evident on the white tiles because there is very little contrast. Whereas on the coloured tiles, that contrast is more pronounced as it is a light marking on a blue surface as opposed to a light marking on a white surface.

Click here for normal blue tile wear!
Shavings and cuts are OK!

Synthetic Ice has come a long way in the last half decade! We are proud to be part of the pioneers who led the “self-lubricating panel” movement. And we haven't stopped our continuous R&D as we head the pack.

Of course, skating on synthetic ice will be a bit different from skating on real ice. Although there is a higher coefficient (10-15%) of friction compared to real ice, the period of accustomization for most is short-lived (~5mins) and skating is always noticeably more comfortable once the steel on your skates heats up. The latter coupled with a freshly sharpened pair of skates and proper skating technique will mean that a skater is soon performing all the same movements - clean strides to effortless transitions - as they would on real ice. And the best part? The added friction forces players really focus on their technique, so when they hop back on real ice, the same biomechanics are directly translatable and players are absolutely flying!

All models of our HockeyShot flooring can be set up either indoors or outdoors.

The most important factor when installing is to have a level, flat, hard surface for your HockeyShot flooring. Asphalt, concrete, and wood structures are the most recommended substrates. We never recommend setting up HockeyShot flooring directly on grass or dirt.

For any surfaces that are wall-to-wall or have a surrounding perimeter containment, please factor in an expansion tolerance gap for warmer/humid days. Like most modular flooring, temperature changes will see your surface contract and expand.

Yes! Synthetic Ice is perfect for all skaters!

Hockey forwards, defensemen, and goalies, ranging from minor to professional, can all improve their skating on synthetic ice.

For figure skaters, we do not recommend practicing any moves with aggressive use of the toe pick, as it may damage the surface. Traditional skating, stride practice, and spins are very much encouraged as they do not require the toe pick.

Skaters of all skill levels can practice forward and backward skating, hard stops, crossovers, and tight turns! 

SYNTHETIC REVOLUTION TILES

Just like real ice, your skates make cuts into synthetic ice! With every stride, pivot, and stop, your skates will cut into the synthetic ice and little plastic shavings will form.

Similar to how real ice is zambonied after every period, you will need to vacuum or sweep up these shavings occasionally when skating on synthetic ice.  As you skate more and more, the synthetic ice will wear down slowly over time, but the act of skating on your tiles wears them down evenly. 

You will notice these cuts and shavings more with our coloured tiles than our standard white tiles.

In order to keep your tiles looking fresh, we recommend covering with a tarp when not in use if your setup is outside. Dirt and grime will find its way into the cuts a groves created during play. 

For optimal performance of any HockeyShot flooring - the cleaner you can keep the surface, the more enjoyment you'll get out of it! On all plastic surfaces, care should be taken to limit the residual dirt/debris that may accumulate from the surrounding area and outdoor shoes.

From a basic cleaning standpoint - warm water and PH neutral soap can be used to remove any superficial dirt or stains. Please avoid any strong chemicals or abrasive cleaning products when caring for your surface.

EXTREME GLIDE PANELS

We’ve heard our Extreme Glide synthetic ice referred to as “Sweep n Go” ice. While maintenance really depends on the hours used and the surrounding climate- our panels are high density, non-porous sheets that usually only require basic maintenance (after use) such as: daily sweeping & weekly mopping with a mild, pH neutral soap. Some higher traffic and/or outdoor surfaces may require more frequent deep cleaning (power scrubber/washer).

Indoors or outdoors! The best base for your rink is a hard, flat and level surface. By having this as a foundation, it optimizes the performance of the panels along with your overall skating area. A cement base, sport court, or flat asphalt/pavement provide the ideal surface for your panel. If you do not have this, there are some options to build varying grades of wooden structures (skeleton or decking platforms) with temporary or permanent supports. Extreme Glide panels can not be set up directly on grass.  

Extreme Glide Synthetic Ice can be enjoyed year-round and in all temperatures. Extreme Glide panels are UV protected and stress relieved. They will not degrade in sunlight or warp deteriorate as temperature increases or decreases.

For outdoor installations, we recommend covering your surface with a tarp when it is not being used to protect the synthetic ice panels from dirt, dust, pollen, sap from trees, bird droppings, and leaves. When leaves become wet they will leach colours and stain any surface they come in contact with.

Of course! We’ve had a number of Olympic and National level skaters train on our surface and they always identify how smooth and natural the skating feels. Much of this performance lies in the HDPE recipe we’ve engineered which sees our panels walk the perfect line between hard and slightly less hard surface tension. It offers a dynamic responsiveness for both young and elite skaters alike. 

Toe picks are more aggressive to the surface than a hockey skate and they will affect the lifespan of the panel. In order to mitigate accelerated wear & tear from this, we always recommend limiting movements such as toe-assisted takeoffs and jumps to a few select panels. This way, if there were to be excessive damage to your designated area, you would only seek to replace these particular panels; not your whole surface.

All-Star Dryland Flooring Tiles were designed specifically for hockey training, while the Multi-Sport Tiles were designed for a wide variety of sports, including hockey.  The Dryland tiles provide an ice-like surface for stickhandling, passing, and shooting. The smooth surface allows for a natural puck glide that you simply can't find on most "off-ice" surfaces. The Multi Sport Tiles have a textured surface that provides a better grip for running, jumping and playing a wide variety of sports such as ball hockey, basketball, tennis, volleyball, and much more. 

Note that regular black pucks do not not slide very well on the Multi-Sport Tiles, but the HockeyShot Extreme Dryland Puck and Dangle Puck 2.0 slide well on these tiles. While there are several other differences, some of the main differences are the size (18" x 18" Dryland Tiles vs. 12" x 12" Multi Sport Tiles), the connections (symmetric for Dryland Tiles, directional for Multi Sport Tiles), etc.  To see all the features of each product, make sure to visit the respective product pages.

To start, let's look at the base similarities! Both are glide infused synthetic ice which allows the user to skate on the surface without need for additional glide enhancers. Assembly of either surface is simple and all types of conventional ice skates can be used on both.

For the base differences, Revolution Tiles are small molded squares (18" x 18") that are skateable on 1-side. They are a synthetic ice that offers a resistance factor between 10-15% depending on the skater. Due to their smaller size and thinner surface composition, they are often considered the most accessible synthetic ice option on the market. Extreme Glide Panels are robust, large, reversible skateable sheets that are offered in standard sizes of 4'x4' and 4'x8'. They are a synthetic ice that delivers a premier performance experience with dynamic edge response feel. This is due to the rigidity of the panel and a special glide recipe embedded throughout the whole core.

It should be noted that Revolution Tiles have a symmetrical clipping connection system, while Extreme Glide panels each have a precision cut dovetail connection. As such, Revolution Tiles and Extreme Glide do not have connection compatibility.

Extreme Glide Synthetic Ice Panels, Revolution Tiles, and Dryland Tiles are designed for use inside and outside. They are UV protected to prevent sun damage, however we recommend covering the tiles with a tarp or storing inside when not in use. If left outside for long periods of time they will become damaged.

Extreme Glide Synthetic Ice Panels, Revolution Tiles, and Dryland Tiles should be laid on any hard, flat surface such as concrete, asphalt or wood.

Just like real ice, Extreme Glide Synthetic Ice Panels and HS Synthetic Ice Revolution Tiles will leave shavings. The only maintenance required is sweeping/vacuuming up shavings every few hours or so of use. If your tiles become dirty with debris like dust or dirt, you can use a wet mop to clean the surface. 

Do not use any kind of wax, including car wax, on any HockeyShot Tiles (Extreme Glide, Revolution, Dryland). If you wish to improve the ease at which the puck glides, you can apply the HS Extreme Glide Polish to your tiles.

For all other products, do not leave them outside. Prolonged exposure to sun, rain and snow will degrade them. Damage due to weather exposure is not covered under warranty. 

Extreme Glide Synthetic Ice was designed for use with regular hockey, leisure, and figure skates and will not damage your blades. Just remember to keep them sharpened for optimal performance!

If wearing figure skates, we do not recommend practicing any moves with aggressive use of the toe pick, as it may damage the surface. Traditional skating, stride practice and spins are very much encouraged as they do not require the toe pick.

Yes. The repetitive movements over the same panels will result in quicker wear and tear and are not factored into our estimated lifespan or warranty. This is true for all synthetic ice used in the “crease area”. The good news is that panels outside of this immediate area may be rotated in to provide an extended lifespan to the full surface. We always recommend our thicker ½” panels for serious goalie training hours.

As for equipment, none at all! All drills done on real ice can be done on Extreme Glide Synthetic Ice. The small resistance factor helps with responsible technique (less cheating) and movement; our goalie partner centers have mentioned improved core and balance in their athletes after a few sessions on Extreme Glide. Our Synthetic Ice is ideal for goalies as it allows you to “keep your edge” and limits the skidding out that is often experienced on other formats of synthetic ice.

No. Our two Synthetic Ice brands do not have compatible connections.

100%! HockeyShot has been around since 2007 and we are here to stay!

Our Extreme Glide panels of the same format/thickness are modular and our dovetail connection pattern will remain standard so you can always add more panels down the road.

Starting line up: Gloves, measuring tape (measure twice, cut once), ~4lb rubber mallet, skill/table saw (if cuts required) starting at 40 tooth count blade.

Many variables play into this answer (age, skill, ice sport, objective etc.) so there really is no right answer. But, if you want a good personal skills pad using our Extreme Glide panels or Synthetic Ice Revolution Tiles; 16’ x 20’ (320sqft) is a fun surface size to get started.

If you want a good personal skills pad using our All-Star Dryland Tiles (non-skateable), less space is required to get started. 

Our panels are embedded with UV inhibitors so there is no specific material deterioration due sun exposure. Additionally, rain or snow will not affect the integrity of the panels; just squeegee or shovel off before using and you’re ready to skate! In hotter climates, a shelter over the rink could be considered to shade athletes from the direct sun...or in regions where there are deciduous trees, the shelter could help limit the debris clean up. As a rule of thumb, an outdoor surface should be covered with a tarp when not in use.

There are two great options for installing your Shooting Tarp! A ceiling and a wall hang! 

* It is important to note that no hardware is included with our Shooting Tarps. You will need to purchase different hardware depending on the hang type selected. We recommend purchasing the following at a minimum:

• 1 x 16ft’ 2" x 4" to attach to Shooting Tarp
• Handful of screws
• 20 x washers - big enough to cover grommets on Shooting Tarp 
• Chains to hang Shooting Tarp - attach to 2"x4" or each individual grommet 

For each, 12" off the wall is recommended. There is a hem at the bottom of the Tarp to insert a weighted chain, which will allow taught hang and mitigate sway. Do not insert a metal pipe or rod- this will damage the hem. Your Shooting Tarp came with two bungee cords so you can quickly and easily roll it out of the way.

Ceiling Hang
Ceiling Hang 2
Ceiling Hang 3
Wall Hang 1
Wall Hang 2
Wall Hang 3

We offer a variety of methods to pay for your order.

Credit card payments can be made using Visa, Mastercard or Amex. Alternative payment options include ShopifyPay.

To cancel your order, please contact us as soon as possible.  If your order hasn't been sent to the warehouse for shipping, our Customer Experience Team will be happy to assist you in cancelling your order. 

If your order has already been processed and is ready to ship or has shipped, we will not be able to cancel or amend the order. 

If you would like to make any additions to your order, a new one will need to be placed instead. If you wish to return any item(s) from your order, please follow the return process outline once you receive your shipment.

After you have added items to your cart, click the shopping bag icon in the top right corner of your screen to view your cart. From there, click ‘Checkout’ on the right side of your screen. 

Enter the gift card or discount code in the box below the items in your cart, click ‘Apply’. If you have multiple gift cards, you must enter one at a time. Once you click 'Apply', then you may enter the second.

Please note: Discount codes can only be applied to regular priced items. Discount codes can not be stacked. You may only apply one discount code per order. 

** If you purchased a or received a gift card on the old site, it will still work on the new website!

The warranty on HockeyShot varies by product and takes into account the type of product, how the product is used as well as other factors. At minimum, all HockeyShot branded product carry a 1 year manufacturer's warranty. Exceptions to this policy are outlined below.

HockeyShot warrants to the original purchaser of any HockeyShot product that the product will be free of defects in materials or workmanship for 365 days from the date of purchase. We ask you to save your proof of purchase, as it will be required part of the warranty process.

This warranty does not cover damages resulting from:

• Accident
• Misuse
• Abuse
• Anticipated wear
• Lost Merchandise or
• Damage from the elements

PRODUCT DAMAGED IN TRANSIT

If the product is damaged in transit due to shipper neglect, please contact us immediately. To return a product damaged in transit, either refuse the package(s) or reach out to us directly to get the issue resolved.

EXCEPTIONS TO OUR STANDARD WARRANTY 

HockeyShot Synthetic Ice Revolution Tiles

Both Regular and Premium Synthetic Ice Revolution tiles carry a 1 year manufacturer's warranty. Additional terms of this warranty are the same as our standard 1 year warranty.

Extreme Glide Synthetic Ice Panels

HockeyShot Extreme Glide Synthetic Ice panels carry a 1 year manufacturer's warranty. Additional terms of this warranty are the same as our standard 1 year warranty.

Extreme Glide Synthetic Ice Panels, Revolution Tiles, and All-Star Tiles even though the tiles are UV protected to prevent sun damage, it is still recommended to store them indoors or covered with a tarp when not in use. For all other products, do not leave them outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty. This warranty is valid in Canada & USA. Proof of purchase is required for warranty coverage.

HockeyShot Extreme Goal and Indestructible Goal Netting

Netting is not covered under warranty.

NON-HOCKEYSHOT BRANDED PRODUCTS SOLD ON OUR WEBSITE WILL FOLLOW THE MANUFACTURER'S WARRANTY

We want you to be fully satisfied with every item that you purchase from HockeyShot. If you are not satisfied with your HockeyShot order, you can request a return for eligible items within 30 days of purchase for a full refund of the purchase price. Original shipping and handling fees will not be refunded.

Returned items must be unused and in the original packaging. If your HockeyShot items are returned in damaged condition, with missing parts, or have signs of abuse, HockeyShot has the right to refuse a refund.

Once the package is received & approved by our distribution center, a refund for the returned item(s) will be issued to the original payment method within 5-7 business days.

To initiate a return please contact Customer Service. 

Extreme Glide Synthetic Ice and Clearance products are final sale and ineligible for return.

Restocking and shipping fees may apply.

Gift cards and Clearance Items are Final Sale

Any sale refunds will be a Store Credit only

Please be advised our Return Policy only applies to online purchases made on www.hockeyshot.com or www.hockeyshot.ca. For purchases made via our Retail Partners, returns should be made at the point of purchase and are subject to that retailer’s return policies.

OUR PLEDGE

HockeyShot Inc. (“HockeyShot”, “we”, “us” or “our”) respects your privacy and pledges to earn and keep your trust. All personal information that we collect from you is maintained in accordance with this Privacy Policy (the “Policy”) and will not be used in ways that are contrary to this Policy. “Personal information” is any information that identifies you, or by which your identity could be deduced. Business contact information is a category of personal information (e.g., an individual’s name, business title, business address or business telephone number), which is defined as any information used for the purpose of communicating or facilitating communication with an individual in relation to their employment, business or profession. Organizations can collect, use and disclose business contact information without consent as long as it is used solely for the purpose of communicating or facilitating communication with someone with respect to his/her job.

This policy is incorporated by reference to our Terms of Use.

YOUR CONSENT

In most cases, we will ask you to provide explicit consent before we collect, use or disclose your personal information. Consent may also be implied in other cases through your conduct with us. For example, by providing your personal information and complete registration to create a user account and become a member, you will have consented to the collection, use and disclosure of your personal information in accordance with this Policy.

You may withdraw your consent at any time. However, if you choose to withdraw your consent, we may not be able to provide you with the full range of services available through our website.

COLLECTION OF PERSONAL INFORMATION

We collect personal information only by lawful and fair means and not in an intrusive way. In most cases, we collect personal information directly from you, such as through online information forms if you submit an inquiry to us. While we may also use the information that you provided when you signed up as a member, we will only do so in accordance with this Policy.

Like many other websites, we also use passive tracking technologies and third-party analytics tools to collect information from you. These tools may automatically monitor and track information related to activities on our website, including the methods described below.

COOKIES

At times we send your computer a "cookie," a small piece of data that is stored in a file on your hard drive. The use of cookies is standard procedure for websites, and those from our website are secure and do not carry viruses. We use cookies to give you better, more personalized service once you've become a member of our website. This information is for internal use only; we don't share it with others. You're always free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do. You can read our complete Cookies Policy here.

IP ADDRESS TRACKING

All computers and servers on the Internet use IP addresses to recognize and communicate with each other. Collecting IP addresses allows us to administer and analyze our website and report non-personal information (such as how many visitors we have). When you call up a HockeyShot.com page on your computer, our servers enter the IP address of that computer into a log.

SOCIAL MEDIA

We may also collect information if you engage with our website through a third-party social media platform. For example, if you interact with us by using a hashtag on Twitter or Instagram, we and other users of the social media platform may be able to view your profile, depending on your privacy settings on that platform. Your use of third party platforms remains subject to the terms and conditions and privacy policies that you have agreed to with such platforms.

HOW WE USE YOUR PERSONAL INFORMATION

Personal information collected by us is used internally by our authorized employees for three main purposes: First, we collect personal information to figure out which areas, features, and products are liked the most and found most helpful by our visitors, so we can continue to improve the website. Second, we collect personal information in order to customize the website for our users (for example, it allows us to know if you're a member or not). Finally, we collect personal information to enable our users to participate in sweepstakes, contests, services, and other activities on our website.

Specifically, we collect your personal information as in order to:

• Respond to requests and queries you submit to us;
• Create and maintain a unique user account for you if you register as a member;
• Communicate with you about your account and updates to our website, products and services;
• Allow you to submit orders for our products and services through our website;
• Process payment transactions and send you the products that you purchase through our online store;
• Communicate with you about your purchase orders, or communicate our email newsletter to you, if you make a purchase on our online store or opt-in to receive these communications;
• Understand your preferences and tailor offers and services to you based on these preferences; and
• Conduct analyses and evaluations to understand consumer trends and usage related to our products in order to improve our websites, services and marketing communications

SHARING OF PERSONAL INFORMATION

We will never sell or rent your information to third parties. However, we may share your information with other parties in certain situations, such as service providers acting on our behalf to provide services to you.

Your personal information will only be disclosed to third parties in the following circumstances:

• when we are required or authorized by law to do so, such as if a court issues a subpoena;
• when you have consented to the disclosure;
• when the services we are providing to you require us to give your personal information to a third party your consent will be implied, unless you tell us otherwise;
• where it is necessary to establish or collect amounts owed to us;
• if we engage a third party to provide administrative services to us (such as computer back-up services or archival file storage) and the third party is bound by this Policy;
• if the personal information is already publicly known.

OUR PARTNERS

We may share your personal information with our business partners when you grant us permission to share the personal data, e.g. by opting-in to email communications from a business partner on the HockeyShot website. Please be aware that these partners are governed by separate privacy policies.

SERVICE PROVIDERS

We may share your personal information with our business partners and certain service providers in order to provide services to you, to verify and validate information, and to address customer service matters. Examples of service providers include our payment processor, Shopify Payments. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. If you do not wish for us to provide your personal information to those service providers, we may be unable to provide you with the full range of services available through our website.

Occasionally, we may use service providers outside of Canada to process and/or store personal information for us. Please note that personal information in the custody of these service providers may be subject to access by the law enforcement authorities of those jurisdictions in which the service providers are located. Our Privacy Department, whose contact information is provided below, can provide further information about our policies and practices regarding service providers located outside of Canada and further information about how these service providers, collect, use, disclose or store personal information on our behalf.

BUSINESS CHANGE

In the event that our business undergoes a fundamental change, such as a sale or financing, merger, transfer of all or a portion of our business or assets (“Business Change”), we may disclose your personal information to the counterparties to the transaction and their professional advisors as necessary for them to conduct due diligence and to complete the transaction. However, this information would only be disclosed with the requirements that the counterparties and their professional advisors maintain your information as confidential and that any successor to our business only use and disclose your information for those purposes for which you have provided consent to us. Following such Business Change, you may contact the entity to which we disclosed your information with an inquiry concerning the processing of that information.

CONTESTS

From time to time, we offer promotional contests. If you choose to participate in one of our contests, we may collect personal information in order to allow you to participate in that contest. The personal information we collect from the contest may be used in a specific way in relation to that contest. All contest details, including official rules, are posted during the contest period and will disclose how your personal information will be used. Those disclosures shall override anything to the contrary in this Policy with respect to the personal information collected, used and disclosed in connection with that contest. Certain contests conducted on third party social media platforms, such as Facebook, may also be subject to the specific terms and policies of that platform.

EMAIL COMMUNICATIONS

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an email, it is not our standard practice to email you directly unless you request a particular service that involves email communications. You may also have the opportunity to subscribe to an email list or electronic newsletter that will send information about our websites or our advertisers to your email address. We will provide you with the option to change your preferences and opt-out of receiving those communications. You may request at any time that we not email you in the future by clicking the "unsubscribe" link, which will be included at the bottom of any email that you receive from us. If you unsubscribe, we will make reasonable efforts to discontinue these email communications as soon as practicable.

ONLINE BEHAVIOURAL ADVERTISING

Like many other companies, we engage in online behavioural advertising or interest-based advertising. "Online behavioral advertising” or “interest-based advertising” includes advertisements served to you after you leave our website, encouraging you to return. They also include advertisements that we think are relevant based on your shopping habits or online activities. These advertisements might be served on websites or on apps. They might also be served in emails. These advertisements maybe served by us or other third parties. They might be about our products or other companies' products.

You have some choices when it comes to online behavioural advertising: We adhere to the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioural Advertising and the Digital Advertising Alliance of Canada’s Canadian Self-Regulatory Principles for Online Behavioural Advertising. DAA’s principles are available: http://www.aboutads.info/principles and DAA Canada’s principles available: http://youradchoices.ca/files/DAAC-ThePrinciples.pdf.

• the Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes.
• The Digital Advertising Alliance (“DAA”) also offers a tool for opting-out of the collection of cross-app data on a mobile device for interest-based advertising.

For more information, including how to opt out of having your online behavior collected for advertising purposes or to exercise choice for companies participating in the DAA tool, please see www.aboutads.info. Choices you make are both browser and device-specific.

DO NOT TRACK

Our website currently does not respond to Do Not Track signals in browsers. While we collect personal information from you as described in this Policy, we do not collect personal information from you to monitor your online activities across third party websites or online services (also known as behavioral advertising).

Third parties that have content embedded on our website (such as buttons, widgets, and other embedded features or content) may set Cookies on a user’s browser or obtain information about the fact that you visited our website from a certain IP address. Our service providers may also collect personal information as described in the section above through the use of an embedded button or similar technology. We do not authorize third parties to collect any other personal information from our website unless you provide it to them directly.

GENERAL SECURITY & RETENTION

We protect your personal information using commercially reasonable physical, organizational and technical measures. To guard against unauthorized access to your data, we use the latest encryption technologies, implement rigorous password protections, secure our premises and place limits on the number of people who have access to your information.

YOUR USER ACCOUNT & PASSWORD

If you have registered as a member, you are responsible for the security of your password used to login to your user account. Please notify us immediately of any unauthorized use of your user account or any other breach of security relating to your account. HockeyShot will not be liable for any loss or damage arising out of your failure to comply with this section. You may be issued a new password or occasionally be required to change your password. We encourage you to create a secure password. The Sign Out link is always available on the top right side of your screen,in the Account dropdown. If you are using a public computer we recommend you sign out after you are done visiting the HockeyShot website.

RETENTION OF INFORMATION

We only retain your personal information as long as reasonably necessary for us to complete our dealings with you, or as may be required by law, whichever is longer. If you want to delete your account entirely, please see the section above or contact us at the details below.

REVIEWING AND CHANGING YOUR PERSONAL INFORMATION

You have a right to review any of the information that we hold about you and to contact us in order to learn about how we have used it or to whom we have disclosed it. Subject to any exceptions prescribed by law, you can access and correct your personal information and challenge the accuracy and completeness of the information we have about you. We may deny access when required or authorized by law. For example, we may deny access when granting access would have an unreasonable impact on other people’s privacy or when necessary to protect our confidential commercial information and the requested information cannot be severed from the balance of the record in which it is contained. If we deny your request for access to, or refuse a request to correct information, we shall explain why.

If you have a user account, you can review and change the personal information in your member profile at any time. To do that, click the account link at the top of any page.

WE DON’T COLLECT PERSONAL INFORMATION FROM MINORS

It is our policy not to knowingly collect personal information from individuals under the age of 13 without verifiable parental consent. If you are a parent or guardian and you suspect that your child may have submitted personal information to us, please contact us at customersupport@hockeyshot.com. If we become aware that a child under 13 has provided us with personal information, we will strive to delete such information from our servers as soon as possible.

In general, we collect the same information from children that we collect from other users of our websites, and we use and share such information for the same purposes. We will not knowingly require a child to disclose more information than is reasonably necessary to participate in an activity. If at any time a parent or guardian wishes to access, correct, delete, or control the disclosure of personal information provided by his or her child, he or she should contact us at customersupport@hockeyshot.com.

HOW TO PROVIDE A CALIFORNIA MINOR REMOVAL REQUEST

If you are a user under the age of 18 and reside in California, and you wish for your published content to be removed from our website, please provide HockeyShot’s Agent listed below with the following information in a written notice:

1. Confirmation that you are currently a legal resident of the state of California;
2. Confirmation that you are under the age of 18 by providing your date of birth;
3. A description of the exact content that you are seeking to have removed (please provide a URL if possible);
4. Your full name; and
5. Your email address.

HockeyShot’s designated Agent for California Minor Removal Requests can be reached as follows:

Service Provider: HockeyShot Inc.
Name of Agent for Notice: Copyright Agent
By mail: 7025 Langer Drive, Suite 115, Mississauga, ON L5N 0E8
By phone: +1 (888) 417-7468
Email: customersupport@hockeyshot.com (please add “California Minor Removal Request” to the subject line)

CALIFORNIA RESIDENTS

Residents of the State of California have the right to request a list of all third parties to which we have disclosed certain information during the preceding year for the third parties' direct marketing purposes. However, it is our policy to neither disclose personal information, nor to sell such information to third parties for direct marketing purposes without your consent. Read Our CCPA Privacy Notice.

LINKS TO OTHER WEBSITES

Like many other websites, our website contains links to other third party websites which are not governed by the terms of this Policy (“Linked Sites”). These links are provided for your convenience only and not imply endorsement by us of the Linked Site or any association with its operators. Please be aware that these Linked Sites are governed by separate privacy policies. We encourage you to be aware when you click these links and leave our site. Your use of these Linked Sites is at your own risk.

CHANGES

We may modify this Policy at any time, and such modifications shall be effective as soon as the modified Policy is posted. Accordingly, you agree to review the Policy periodically, and your continued access or use of this website shall be deemed your acceptance of the modified Policy. If you have any questions or comments about our Privacy Policy, please contact our Privacy Department at customersupport@hockeyshot.com or by submitting an inquiry on our Contact Us page of this website.

Last Updated: September 22, 2020

HockeyShot products ship from two warehouses, pending on where you are located and what product is on your order.

• St. George, Ontario (Hockeyshot.ca and Hockeyshot.com)
• St. Henry, Ohio (Hockeyshot.com *Extreme Glide panels for US customers only*)

The Free Shipping promotion is only eligible on orders whose shipping destination is within the 48 Contiguous United States and the 10 provinces of Canada. States/regions outside of the contiguous United States are excluded from this promotion. The territories of Canada are excluded from this promotion.

The promotion does not apply to any order shipped to a different country, regardless of billing address used for the order. All orders shipped to the qualifying regions outlined above totaling $250 or more in the site's local currency qualify for the Free Standard Shipping Promotion. The terms and conditions of this promotion are outlined below:

1. If available, free standard shipping promotion applies only to shipping and handling expenses on orders over the specified amount of the promotion. Promotion only applies to the order subtotal, excluding sales tax, placed anywhere within the website or through the Customer Experience Contact Center.
2. Free standard shipping promotion only applies to Standard Shipping. 
3. Free standard shipping promotion only applies to delivery addresses within the eligible regions outlined above. Orders must ship to a single address.
4. Free standard shipping promotion does not apply to purchases that include Extreme Glide Synthetic Ice Panels.
5. Free standard shipping promotion is not valid if items in an order are canceled, bringing the subtotal below the specific amount of the promotion.
6. Promotion will be applied as a credit toward the shipping and handling fee.
7. Promotion not valid for cash or cash equivalent or towards previous purchases.
8. HockeyShot Inc. reserves the right to change or discontinue the free standard shipping promotion at any time without notice.

It is possible that your order was shipped in several packages and some may arrive before the others. It is important to check the status of each of your packages.

If you previously created a HockeyShot Account, click the ‘Log In’ link in the top right hand corner of any page on HockeyShot.com. Once you have logged in, click ‘Order History’ on the left side of the screen, then click on the order you wish to track. From there, you can click on ‘Track your order’. Once you have clicked on the third party tracking link, scroll to the bottom of the shipping carrier page to find ‘Other Packages in this Shipment’. Ensure each of the packages indicates ‘Delivered’. 

If you checked out as a guest on HockeyShot.com, please go back in your email to find your Shipment Update including the tracking numbers for all the packages in your order. Once you have clicked on the third party tracking link, scroll to the bottom of the shipping carrier page to find ‘Other Packages in this Shipment’. Ensure each of the packages indicates ‘Delivered’. 

If each of your packages show a status of ‘Delivered’, but you have not received one or more items in your order, please contact Customer Experience by clicking on the widget in the bottom right corner of your screen. 

We do not ship to PO Boxes. 

For the security of your package, we ship to residential and business civic addresses only.